COMPLIMENTARY SHIPPING + YOUR DUTIES PAID

Enjoy complimentary shipping on all orders + your duties paid and free returns.

Our COVID-19 Update
We continue to monitor the COVID-19 situation closely and to operate in accordance with all government health and safety advice.

Australian orders are delivered via OzPost within 1-4 business days. There are no reported delays with this service.

International orders are delivered via DHL express within 4-6 business days. There are no reported delays with this service.

COMPLIMENTARY RETURNS

If you change your mind or your shoes don’t fit you’re welcome to return your purchase within 7 days of delivery for a full refund. It must be in its original condition and resalable. We are unable to accept any items that have been worn or returned in a soiled condition. We offer complimentary, easy returns. Please email us at hello@nelsonmade.com.au to request a return label.

Please note, no returns are available for items purchased on sale, or at a discounted price, these sales are final.

FAULTY PRODUCTS

If your product is faulty or damaged in transit we will repair or replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Please email hello@nelsonmade.com.au with your order number and photographs of the faulty product.Refunds will be solely at the discretion of Nelson Made Pty Limited.
We are unable to accept a return outside of 12 months from the purchase date.

RECEIVING A REFUND

You will have your refund credited to the original purchase method. This includes gift vouchers and products redeemed via a gift voucher.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

WHAT IF I WANT TO EXCHANGE SOMETHING?
We are unable to process exchanges at this time. If you would like an alternative item please follow our returns procedure for a full refund and then place a new order through nelsonmade.com.au